At this point, we’ve all read our fair share of online consumer reviews. On sites such as Angie’s List and Amazon, consumers can weigh in on their experiences, whether good or bad. While some responses are obvious fakes (such as the hilariously snarky reviews under Bic Cristal “For Her” pens), others highlight one of the dangers of bargain shopping: the temptation to jump at a deal that seems too good to be true.
You know the old saying: buy in haste, repent at leisure.
Customers who make their decisions based solely on the lowest cost often find themselves getting what they’ve paid for — and not in a good way. Unfortunately, pinching pennies often means saying goodbye to quality customer service, meaning unsatisfied customers can be left in a lurch. We just received a call yesterday from a previous client who went with a low bid company last winter. Our client later realized the snow company wasn’t equipped to handle their facilities and they noticed a significant reduction in service. They had a bad experience, and are coming back on board with us to end the frustration.
As you evaluate your needs for professional snow and ice removal services, it’s important that you contract with a company that offers the services you need at reasonable rates with a proven track record for following through on their commitments. Fortunately, that’s just what we offer.
Here at Sneller Snow & Grounds, we customize services, equipment used and pricing for each clients’ specific needs. For example, when we manage snow and ice for a large outlet mall in Grand Rapids, there are massive amounts of intricate areas and walkways to keep clear so we utilize smaller equipment. We also use a salt spreader that drops ice melt instead of throwing it for precise placement. With every client, we draw up contracts that clearly outline pre-agreed pricing, and then we deliver. Every time.
Over the years, we’ve built up a solid reputation for being dependable, thorough, and trustworthy. Because our clients know what they’re paying for at the outset, they never have to worry about being surprised with fees down the road; nor do they need to worry that we will accept payment without showing up and doing our job.
If you’re suddenly tempted by an advertisement offering the cheapest rates in town, be sure to research such offers carefully and ask yourself if it’s worth the risk.
If you have further questions regarding why it’s important to contract with a commercial snow and ice removal company, please feel free to contact us. We look forward to hearing from you.